Shipping policy
Shipping Policy
Last Updated: August 14, 2026
Thank you for shopping with Vitroxo. We are committed to providing a reliable and convenient shipping experience. Please review the following shipping information before placing your order.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully received.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Please note that processing times may be slightly longer during holidays, promotional periods, or periods of unusually high order volume.
2. Estimated Shipping Times
Our current estimated delivery times are:
United States
7–15 business days
Other Countries
8–18 business days
These delivery times are estimates and are not guaranteed delivery dates.
Shipping times may vary depending on the destination, shipping carrier, customs procedures, weather conditions, holidays, and other circumstances outside of our reasonable control.
The estimated shipping time begins after your order has been processed and shipped.
3. Shipping Costs
Applicable shipping fees will be displayed at checkout before you complete your purchase.
Vitroxo may occasionally offer free shipping or other shipping promotions. Any applicable promotion will be clearly displayed on our website or at checkout.
4. Order Tracking
Once your order has shipped, we will provide tracking information when available.
Please allow some time for tracking information to update after your package has been handed over to the shipping carrier.
If your tracking information has not updated for several business days, please contact our customer support team for assistance.
5. Shipping Delays
Although we work with our shipping partners to provide reliable delivery, Vitroxo cannot guarantee delivery by a specific date.
Delays may occur due to circumstances beyond our reasonable control, including:
- Severe weather
- Natural disasters
- Carrier delays
- Transportation disruptions
- Customs processing
- Holidays and peak shopping periods
- Incorrect or incomplete shipping information
- Other unforeseen circumstances
If your order is delayed, please first check the latest tracking information. If you require further assistance, please contact us.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice that your shipping address is incorrect, please contact us as soon as possible.
We will make reasonable efforts to update your shipping information before your order is shipped. However, we cannot guarantee that changes can be made once an order has entered the fulfillment or shipping process.
Vitroxo is not responsible for orders that cannot be delivered or are delivered to an incorrect address due to incorrect information provided by the customer.
7. Lost or Stolen Packages
If the tracking information indicates that your package has been delivered but you cannot locate it, please:
- Check around your delivery address.
- Check with household members, neighbors, or building management.
- Contact the shipping carrier for additional delivery information.
If you are still unable to locate your package, please contact us and provide your order number and tracking information. We will do our best to assist you.
Vitroxo is not responsible for packages that are confirmed by the carrier as delivered to the shipping address provided at checkout.
8. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the damage
- Clear photos of the damaged product
- Clear photos of the shipping package and packaging
We will review your request and determine the appropriate resolution in accordance with our Return & Refund Policy.
9. Multiple Packages
Depending on product availability, fulfillment arrangements, or shipping locations, items from the same order may occasionally be shipped separately.
If this happens, you may receive multiple packages and separate tracking numbers.
10. International Orders
For orders shipped outside the United States, the estimated delivery time is 8–18 business days.
International shipments may be subject to customs clearance procedures, import duties, taxes, or other fees imposed by the destination country.
Any applicable customs duties, import taxes, or other charges are the responsibility of the customer unless otherwise stated at checkout.
Customers are responsible for complying with applicable import regulations in their destination country.
11. Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team.
Store: Vitroxo
Email: [YOUR CUSTOMER SERVICE EMAIL]
We will do our best to assist you as soon as reasonably possible.